1. Cancellations
Cancellations will be considered only if the request is made immediately after placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
2. Non-Cancellable Items
Taameer Artivists Foundation does not accept cancellation requests for perishable items like flowers, eatables, etc. However, a refund or replacement can be made if the customer establishes that the quality of the product delivered is not good.
3. Damaged or Defective Items
In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
4. Product Not as Described
In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our Customer Service team within 7 days of receiving the product. The Customer Service Team, after looking into your complaint, will take an appropriate decision.
5. Warranty Claims
In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them directly.
6. Refund Processing
In case of any refunds approved by Taameer Artivists Foundation, it will take 6–8 days for the refund to be processed to the end customer.
7. Contact Us
To raise a cancellation or refund request, reach out to our team:
Taameer Artivists Foundation
Community Center, Haldwani, Uttarakhand - 263139
Thekumaonfest@gmail.com+91-9837476299